Mimosa End User Product Warranty

Products purchased from Mimosa Networks, Inc. (“Mimosa”) are warranted against defects in material, and workmanship for a period of either (i) twelve (12) months from the date of first unlock, or (ii) thirty-six (36) months from the original date of shipment, whichever is earlier.

The sole responsibility of Mimosa under this warranty shall be limited to the repair or replacement of in-warranty defective product, at Mimosa’s sole option.

Out of warranty products shipped to Mimosa will not be returned.

This warranty does not cover costs associated with the removal and/or reinstallation of the product for repair nor for any parts that are readily replaced in normal use.

Mimosa or its designated partner will repair or replace product found to be defective during the defined warranty period.

The End User is responsible for delivering defective product in accordance with Mimosa’s published Return Material Authorization (RMA) process.

Limitation of Warranty

Mimosa’s product warranty is invalidated if the RMA product is altered or otherwise tampered with in a manner that modifies the product from its original shipping configuration and/or form factor, unless said activity was performed by or with the written authorization of a Mimosa representative.

Modifications include:

  • External surfaces that have been painted, labeled, or otherwise modified from the original shipping condition.
  • Modifications of the product with third party hardware, firmware, and/or software.
  • Any product subjected to abnormal physical or electric stress, including, but not limited to, lightning strikes, negligence, accident, or misuse.
  • Any product damaged due to incorrect installation, including, but not limited to, improper product mounting, cabling or connection to power.
  • Failure induced by connected third party products.

Mimosa will not warrant any product which has been installed without the use of shielded CAT 6 Ethernet cable and/or proper earth grounding.

For additional instructions or help, please contact support@mimosa.co.